If the review were for scent alone, it would be 5 out of 5 with ease. Fantastic strong and popular scents. Pricier than some other suppliers but fragrance load lower so effectively not much more money.
But the dispatch was sluggish, had an unresponded email (like others have mentioned) and tracking details were not provided when it was shipped.

That in itself is a schoolboy error. That will drive customer contacts that are just unnecessary. Include tracking details on the shipped email and let the customer self manage the delivery . Understand a royal mail comes but that can be a day or so after the dispatch notification from cosy owl.

Also hope the long lead time for shipping was a festive period thing so will try again in hope that improves