I originally bought directly from NEOM via their TikTok page, but unfortunately the item wasn’t delivered even though it was marked as delivered. I contacted NEOM by email to explain what had happened, and every member of the team I spoke to was fantastic. Flo in particular showed excellent customer service and was so helpful throughout the process. Thank you, NEOM — my replacement pod arrived today and I can’t wait to try it out ☺️☺️