Very disappointing experience at Decathlon Limerick. I bought a Grey Hybrid Bike 120 Series (Second Life) on 17th Dec for €145 and collected it on 18th Dec. After riding it, I realised it has no suspension, which was not explained by staff. When I returned to the store almost immediately, the manager told me that even if the bike is taken out of the store for 1 second, it won’t be considered for a proper refund and offered only €58. As this felt extremely unfair, I kept the bike with me. This kind of business practice feels focused on profit rather than customer fairness. Poor product guidance and customer service.