Hi Michael,

Thank you for leaving a review, it’s disappointing to hear you’ve not found our service helpful.

Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. It’s our aim to simplify the complaints process so consumers can address their complaints more efficiently.

Our service has helped over 5 million people sort out complaints, completely free of charge and based on the feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform.

Unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. However, in any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body, where possible.

If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.