Avoid
Avoid. Poor workmanship and zero aftercare
Had a boiler installed for my elderly mother under a government scheme. The job was delayed multiple times, but eventually completed.
The boiler failed the very next day due to a pressure loss.
When I contacted the company, no responsibility was taken. I was passed to a complaints number that went unanswered. No engineer was sent and no attempt was made to resolve the issue.
My mother is elderly and has dementia. She was left without heating, and the lack of urgency or care was alarming.
We are now having to pay another firm to inspect and try to fix what appears to be faulty installation work.
Britain Energy からの回答
Thank you for sharing your concerns. We're genuinely sorry to hear about your experience and appreciate the opportunity to provide some clarification.
Following the installation, our team remained at the property for over an hour to thoroughly check the system and ensure there were no leaks or faults before leaving. At the time, everything was fully operational.
When the issue was later reported, we contacted your mother immediately to arrange a revisit. However, we were advised that your son had already resolved the issue before our engineer arrived. From what we were told, the issue was related to a slightly loose radiator bleed valve, which was resolved by simply tightening it — a task that can typically be done with a radiator key, which most households have.
We understand the inconvenience caused and sincerely regret that it led to any additional costs. However, it's important to highlight that minor leaks or pressure drops can sometimes occur even after a careful installation, and no plumbing or heating company can offer absolute guarantees against this. Such occurrences are part of the nature of this type of work and not necessarily a reflection of poor workmanship.
Furthermore, we would like to respectfully mention that we have spoken directly with your mother, who confirmed that she is happy with the installation and appreciated the work completed under the scheme. She also kindly requested that no feedback or complaints be submitted on her behalf, expressing that this matter was between us and her, and that your actions were taken without her prior knowledge or consent.
We are always here to support our customers and had we been given the opportunity, we would have gladly returned to rectify any issues at no cost.