Britain Energy レビュー 197

No aftercare service at all despite nemerous calls and promises! Don't bother with these guys as once the work is done they simply don't care! Just clearly a moneymaking scheme with no customer care at all. My parents who are both in their mid 80s have no control of the heating and its coming on all different times of the day and night and some times impossible to turn off for a few hours! They have been left stressed and in tears! I have told them this and still nothing is done to resolve their bodge installation! If you want aftercare don't bother with Britain Energy!!

again a reluctant one star for this company, what a shower of shite they are. To date I am still waiting to get my ceiling fixed. I was promised that this company, who actually caused the damage, will come to sort it out. The seventh appointment I made with them, they didnt show up for the other six, they text me at 5 o clock in the afternoon to tell me that they are not coming. Because the workman didnt have the materials to do the job. Althoughthey had three weeks to get it all together. I made another appointment, I specified that the ceiling needs to be skimmed, this they dispute, even after their very ownworkman told me that they will be back to skim it. For some reason they insist that the quote I gave themwas unrealistic and they couldnt make out how the estimat was made out.Although the estimate i submitted was very cheap considering. Another appointment was made, number eight. I gave them a list, to have the ceilng skimmed and painted and details of the paint for the walls which they dirtied with their grubby hands, Guess what. A guy turns up from Bristol, a three hour drive from me, he come to sand the ceilng and paint. On inspection he agreed with me that the ceiling needs skimming and that he would waste his time if he just sanded it, he was going to report back to his bosses. Also he didnt have the paint either. This was after waiting 5 weeks. This incident happened in October last year and still hasnt been sorted. They wont pay for me to use a local plasterer, they offered me 80 pounds by way of compensation, a joke. They say they want to work with me, they dont answer the phone and take forever to reply to a email. They may sound like they come across as caring but in my experience of this company I wouldnt touch them with a barge pole. They have put up a picture of the plastered ceiling as some sort of evidence that they have done the work. The ceiling needs to be skimmed, my plasterer and their workman told me this. Why they are dragging their feet I dont know, dont believe a word they tell you. Next week I am contacting the governmental offices who who issued their licence and I will be making a formal complaint with them. Britainenergy Powerupbritain, dont touch them. just read their reply that they admit that the ceilng needs skimming, they didnt turn up because they didnt have materials not because of unforeseen circumstances, I got the emails to prove it, I was pissed off with them because they let me down seven times, yes,seven times, they have never acknowledged my version and they insist that that the ceiling dosent need skimming yet they say they was coming to do it, liars, absolute untruth, they have argued the toss all the way through, I have been lied to and fobbed off at every turn. If they wouldlike to phone me, cos they dont answer their phone, we can talk 07776256127 anytime, lets chat.

terrible company that doesn’t take accountability! Bunch of cowboys!

Honestly if I could give no stars I would, I have never dealt with such an awful company. 5 appointments they didn’t show up I tried to cancel the work and was told if I cancelled I’d be billed for the half they had completed.
The engineer came out to fit a thermostat and has broke the pcb board on the boiler! Then left me with no hot water and no heating with a 3 year old child and an 8 year old waiting assessment for autism.
I have had so much unnecessary stress from this company and I really really wish I’d not used them. I would honestly avoid with a wide berth.

The 2 workmen, were excellent, polite and done a very good job.
Sufyan and Arsalan.

Although we had a slight setback on the gas boiler installation, Hannah did an excellent job in rectifying the issue. She was efficient, courteous and overall a pleasure to deal with. I would also like to thank Sophie too for help in setting up the installation, she made the process a lot easier.

A couple of false starts, the two lads who came to do the loft insulation and vents were brilliant, polite, friendly, helpful and kept us updated on progression of the job, stayed until 7.45pm to make sure the job was finished. Thanks guys

Horrible company to deal with. Terrible customer service. Stay away from them. Had a boiler fitted. Atrocious experience. The engineer had no idea what he was doing and flooded my house because he didn't disconnect the old tank. Scalding hot water leaking through my ceiling! 5 days with no running water! They reluctantly sent someone else to sort it out, blaming the old pipework for the damage! Still waiting to hear back re damage. This was October. The company is run by cowboys. They do not take responsibility for anything. Blaming me for not wanting someone from the company to come back into my house to review damage! They are shocking!! Stay away! Just awful

great company, very friendly and informative. happy with the work, very neat and team was extremely helpful and understanding

So I started to think I had made a mistake on the day of installation when I read the reviews of the company that had been left since December 2025. Before this date the reviews had been ok and I felt assured that I had picked wisely!

On the day of the loft insulation, window vents and extractor fans the 2 men arrived promptly, were exceptionally polite and friendly and assured us we needed to do nothing. These men worked relentlessly and fitted 2 days worth of work into 1 day.
Yes they made a mess, but any tradesperson who is drilling holes in brickwork and removing years old loft insulation will experience the same. They told us they would clean up any mess but to be honest I was happy to do it for them as it was my house and I am capable of cleaning up a bit of dust.
The work they completed was exactly what had been explained for that day and I was very happy.

On the 2nd day of the boiler being fitted and thermostatic valves put on the radiators the 2 men that came to carry out the job were again very polite and friendly.
There were no problems with the boiler installation, the new flue or the thermostatic valves.
All the plumbing to the new boiler was completed, no problems and no leaks afterwards. New carbon monoxide detector fitted in the bathroom where the boiler is located.
The thermostatic valves and thermostat are linked to an app on my phone and one man set it all up for me and then explained how to use it and what to do if I wanted to run the boiler, etc manually.
There was no mess from this work and the bathroom was left how they found it.

The work was carried out 2 weeks ago and I have had no problems since.

I cannot recommend this company enough purely because I did not have a bad experience, everything was completed as explained to me and the men could not have been nicer.

Booked an appointment for 10:00 for Britain energy to come over to see about loft insulation survey. Waited…..waited… no show. No phone call or email to let me know. Am now using other providers. Be careful as it seems poor practice.

Biggest mistake I ever made reaching out to this company for a free boiler installation, they told me I qualified but only if I agreed to have my loft insulated, I told them that my loft had been insulated and boarded and is being used for storage, to which they said they would then send someone out to ensure that the level was at the appropriate 300mm to which I agreed as you can see the level without removing any boards as the boarding stops about 1 foot before the floor meets the roof, instead they came, ripped all my boards up, removed all the insulation and put it in bin bags do dispose of and then replaced it with the same type of insulation at a very inadequate 100mm and then left the boards in a pile in the loft. I chased them up about this and they Insisted on rectifying the damage, I had my doubts that they could so I had the company that boarded my loft have a look and they quoted me to repair it, a reasonable £406, I asked British energy to cover at least some of this and they refused insisting they will fix everything and assuring me that all will be put right. They arrived and managed to cause even more damage hacking the board up to fit them like an insane puzzle, with huge gaps and and sections left un-boarded, cracks in the boards and parts not even screwed down. I contacted the company that boarded my loft to take a look and give me a professional assessment and they were shocked at the destruction and now because the boards would need to be removed and then replaced I was quoted £985, I put this to Britain energy and aside from an email over 2 weeks ago telling me they take complaints seriously I have heard nothing from them, my loft was destroyed 2 months ago and nothings been done, I'm pretty sure I'm being ignored at this point and have been advised to take legal action, fortunately the loft company is happy to provide photos, documents and statements.

Edit to Response: When a person a lies they assume the one they are lying to is not particularly intelligent and can be easily fooled, I'm sure most of the people reading your response possess the intelligence to see that your are lying, if you fixed my loft to a good standard, why would I then pay £985 out of my own pocket to fix it again with the hope that I could recoup this money from you when you already refused to pay a very modest £203, if you are going to lie, lie better and FYi insulting someone after damaging their home and causing them to have to go out of pocket to fix said damage is really low.

I had my elderly mother's bungalow surveyed in October with a view to getting her loft properly insualted before the cold set in in January.
I realised in late Dember that I hadn't heard anything from the company. I emailed them and they replied that the had contacted the DWP and that my mother wasn't eligible for the grant. I had not known the difference between the pension and pension credits.
Why not tell me straight away rather than leaving my mothers' house leaking like a sieve all winter?
Really disappointed with the company and want to know who they are responsible to to report my complaint.

Avoid. Poor workmanship and zero aftercare

Had a boiler installed for my elderly mother under a government scheme. The job was delayed multiple times, but eventually completed.

The boiler failed the very next day due to a pressure loss.

When I contacted the company, no responsibility was taken. I was passed to a complaints number that went unanswered. No engineer was sent and no attempt was made to resolve the issue.

My mother is elderly and has dementia. She was left without heating, and the lack of urgency or care was alarming.

We are now having to pay another firm to inspect and try to fix what appears to be faulty installation work.

If I could leave no stars I would. My brother is a vulnerable adult. He qualified for a new boiler - and heating installation

He lived with my father who just died

The team left my brother after two days with firstly a major leak which half an hour after they left I have to desperately Friday evening find someone to isolate the leak. They left the boiler not connected live wires in the kitchen. Disconnected his fridge and washing machine. No heating nor hot water. It’s been four days.

No one has turned up today and no one is answering my complaints brother is vulnerable and also has currently got shingles. Absolutely appalling service. Not only that just inhumane? Maybe now someone will return my calls and emails.

What a pathetic excuse for a company. Booked a survey a month ago so held off on boiler work. Didn’t show up even though they texted me the night before reminding me of the appointment. Emailed which they didn’t answer until they called me the next day to say they no longer cover my area. So waited a month to sort out my boiler then wasted a day waiting for them to show up and they didn’t. Wasted a month waiting to sort out my boiler in winter and now back to square one. Don’t bother wasting your time with this joke of a company - complete waste of time!

Pulled up floorboards in loft, left nails in them and then shoved them in the eaves of my roof with the nails faising upwards, ripping and making holes in the underfelt.
Left the old insulation on my drive for over a week.
Told them not to put hole in my new conservotory. Waited untill I went out then put a 4" hole in it.
Told them specifically not to stand on my new conservotory plastic roof and they did when I wasnt in. (My son caught them)
Wish I hadnt bothered.
Ive had to make repairs to my roof myself at my time and cost as they never got back to me. The roof felt will never be as good as it was before their visit.
All photos sent into them

All work completed and tidied up after.
Very happy with the work completed.

Rslan & his team did a great job! Prompt and thorough when insulating our home. Would use again!

very helpful company ,Taylor was informative, understanding and prompt. Unfortunately due to circumstances we could not go ahead with installations, but would not hesitate to use this company in the future . It can be a mine field of promises in this sector, this company is genuine