Yes, Minerva prices can seem a bit high on certain items. However, for basic supplies, for their exclusives and specials, for their huge range in one place, and for their outstanding customer service, I've found them to be very good value.

I've had technical issues with my email - I don't receive Minerva's automated invoices, updates, or tracking numbers. However, it turns out manually generated emails are fine. So I've spent a fair bit of time chasing orders. Although the whole team seem great, one service rep in particular - Mitch - not only noticed there was an issue with a recent order, they also realised I probably hadn't been notified. Thanks to them forwarding the details, I was able to address the update & will now receive my items.