I ordered the design a friend perfect night doll plus the design a friend sisters with delivery for 43.95 on 18th Dec.
Only the sisters were delivered not the night doll 18”. I contacted via FB that day. Plus two further calls over the next few days.
No response. Told to do online. By this time I’d spent over hour trying to resolve.
Online they said I did receive. Photo of two boxes. Large one with the sisters and a small black bag above. This is not anywhere near big enough for an 18” doll. Much smaller than the box with the same 18” dolls.
Continuing to avoid responsibility. This doll was £9.33. Really I’ve better things to do Xmas week than try it on to get the same doll. I only have one child!
Refusing communication now via email. I’m just so disgusted. As suspected the online person did say they were sold out now…. I think they sold out prior to dispatch and no one thought to refund me.
Terrible service. Disgraceful. Very hard to contact. Don’t bother with FB they’ll ignore you. Go elsewhere. These are liars and crooks.