Poor customer service
It’s been a week and still no communication on my order. Called customer service and was told the arrives “on or before” info at checkout is an “estimate not a guarantee”. No information, no apology. In a time of consistent updates and fast delivery, that’s just poor customer service
Direct Sports からの回答
Hi,
Thank you for your review. Our estimated delivery times are provided as a guide and unfortunately cannot be a guarantee. We aim to support all customer queries as best as possible and are sorry to hear you were not satisfied with our level of service. All customers are sent an email at the point of despatch, and this should be the next update you receive. We do hope you receive your order soon and are happy with your items.
Kind Regards,
Direct Sports