Having been severely let down by this company, and appreciating we have met some amazing staff along the way. We found out just before Christmas that CES installed the installations with no agreement from Scottish Power and as such we have no authority to apply for energy efficient tarrifs for the heat system or solar panels, or reimbursement of what the solar panels are making. Scottish Power will not agree to us applying for anything and state this has to be CES. I lodged a complaint in September last year with MCS which generated a response, which is ongoing after an unsafe initial installation which could have put ourselves and home at risk, damage to property, significant delays, I initially had faith in the Aftercare team, but they do not respond to emails, neither does the Certificates team. I was on hold for over 7 hours yesterday, and imagine I got to number 1 in the queue because everyone else gave up. How does CES get the grant without the appropriate agreements? Instead of focusing on getting those clients who have outstanding issues content, the company seems interested in moving on to the next. CES with some shame in expressing this, you have put us into fuel poverty, I have tried to email and speak to people, I have asked to speak to someone senior in the organisation, all of which denied. How you came promote yourselves so positively and I wonder if the promotion face of CES really knows the service you offer? Now tell me how I get my number to move on from this wretched experience, the only reason people are eligible is on health grounds and you have made my health worse.