Hi Mark,

Thank you for sharing your feedback again. We sincerely apologize for the delay in receiving your order. We understand how frustrating this can be, especially after waiting two weeks.

Upon checking, your order is currently held at the courier’s delivery depot. We’d like to confirm whether you may have received a delivery card from the courier. In some cases, if a delivery attempt was unsuccessful, the courier leaves a card with instructions on where to collect the parcel or how to arrange a redelivery.

We’ve also sent the tracking number to your email so you can review the latest updates directly. For the most accurate and immediate information, we recommend contacting the courier using the details provided in the tracking link, as they can assist with pickup or redelivery arrangements.

If you need further help or don’t see the tracking email, please let us know. We’re happy to assist.

Your feedback is truly appreciated.

Mary - Swann Team