My first day of officially starts the course. The initial process starts with Jack was a fast turn around on everything they want from me and the update feedback on what else I need to do. There was no messing around, no time wasted from Jack. He had a good subject knowledge of the procedures I have to follow to claim my ELCAS been a recent retired soldier. It was a quick turn around. I had to apply for some additional finance, the first one was rejected, but he reassured me for another one and again the process was quick, no hanging around. To me that is a very good indication that Robust IT is a professional company. You know they says, " the first impressions is how you can determine what kind of person or group you dealing with. Jack took me through everything from the initial stage, email after email and then phone calls, text messages, Watts App. It's just gave me that reassurance. The follow up call from Sean just harmonise everything. Sean was calm professional and reassurance explained in detail the help that is available 24/7 from helpline contact detail, email address etc. Im looking forwardto this journey and keen to get it done sooner. I trust that when the journey starts every help I need will be supported.