Having stayed at 5 star hotel and resorts around the world I can categorically state that this is NOT a 5 star venue.
The USP is valid, yes: its different, boutique, unexpected but there is lots of room for improvement.
Correspondance is over the top, I received up to 10 emails and 3 texts prior to the visit, some of these asking me to check in online repeatedly, which is both unnecessary and time consuming. At one point a text was sent from “CBB” (?) confirming the restaurant booking, the booking details were wrong, (wrong date) and I had to ring the venue to confirm that it was indeed from them, and to correct the mistake.
We found parking to be chaotic and difficult and had a lengthy walk to the hotel in the freezing cold. Reception was welcoming and proficient and the receptionist took us through the venue to our room explaining some of the features and location of the restaurants etc. She was thorough, but talked very fast without facing us so was hard to hear and understand, very scripted and not natural nor warm.
The one thing that we wish had been explained and wasn’t is the lighting controls, we found them confusing and difficult.
The bed was very comfortable but the décor a little tired, many broken tiles and some fixtures hanging loosely off the walls, one bedside lamp had a broken/intermittent connection at the plug which is of course dangerous as well as annoying.
The lack of door on the adjoining bathroom (a curtain is provided) is disconcerting, effects privacy and means that if visiting in the middle of the night the automatic bathroom light (no switch) illuminates the bedroom, even with the curtain closed.
The restaurant at dinner was mostly very good, food was good but the set menu limited and service was professional, courteous, genuine, thoughtful and attentive. But, please don’t sit couples so close together when the restaurant is empty.
Breakfast was less inspiring, the entrance to the breakfast area is cramped and people waiting to be seated were in the way of guests leaving. Service was slow and a few things forgotten. Servers were friendly and polite but unable to manage the number of guests effectively.
As a final note, I received another email after the visit, asking for feedback. This was from a no-reply email and had no link to a page to write feedback. Hence I have ended here after a web search