Hello,

We’re very sorry to hear about your experience and sincerely apologize for the delay and lack of communication — this is not the level of service we aim to provide.

Frame orders can occasionally take longer to dispatch due to stock availability or quality checks, but we fully understand how frustrating it is not to receive updates or replies. That’s on us, and we’re sorry.

If you’re still waiting for your order, please contact us again with your order number, and we’ll make sure to look into it as a priority and get back to you as quickly as possible.

Thank you for bringing this to our attention — your feedback helps us improve.

Desenio