Poster Store レビュー 7,613

Poster Store からの回答

2026年3月10日

Dear Customer,

We wanted to take a moment to sincerely thank you for your recent feedback.

Your input is incredibly valuable to us, as it plays a key role in helping us improve and better understand how we can meet the needs of our customers. We always strive to enhance our products and services, and your feedback allows us to do just that.

Should you have any further questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to our Customer Service team. We are always here to help and ensure that your experience with us is nothing short of excellent.

Once again, thank you for your time and insight — we truly appreciate it!

DESENIO

Poster Store からの回答

2026年3月9日

Hi Stephen,

Thank you for taking the time to share your feedback. We're sorry to hear that you felt the shipping costs were higher than expected.

We truly appreciate your feedback as it helps us improve our service.

Desenio

Poster Store からの回答

2026年2月27日

Dear customer,

We’re very sorry to hear that you had difficulties with the ordering process. We understand how frustrating that must have been.

Please rest assured that we will do everything we can to ensure your order is delivered to the correct address. If you need any assistance or have any questions, please don’t hesitate to contact our customer service team directly — we’re always happy to help.

Thank you for your understanding, and we hope you enjoy your order!

Poster Store Team

Poster Store からの回答

2026年2月26日

Hi,

We sincerely apologize for the challenges you've faced with our freight partner. We understand how frustrating delays can be, and this is not the level of service we aim to provide our valued customers.

We are committed to ensuring that every aspect of your order, including delivery, meets your expectations. While we strive to maintain high standards with our freight partners, unforeseen circumstances can occasionally lead to delays.

Thank you for your patience and understanding. Your feedback will be shared with our freight partner to help improve future services. If you have any specific concerns or questions, please reach out to our Customer Service team — we're here to assist you.

Thank you for bringing this to our attention. We appreciate your feedback and hope to restore your confidence in our services.

Poster Store からの回答

2026年2月4日

Thank you for your review, and we’re sorry to hear about the difficulties you experienced during checkout.

Please contact our customer service regarding the price increase while you were unable to place your order due to a technical issue on our side, and we will be happy to look into this and see how we can resolve it for you.

Poster Store からの回答

2026年1月19日

Hello,

We’re very sorry to hear about your experience and sincerely apologize for the delay and lack of communication — this is not the level of service we aim to provide.

Frame orders can occasionally take longer to dispatch due to stock availability or quality checks, but we fully understand how frustrating it is not to receive updates or replies. That’s on us, and we’re sorry.

If you’re still waiting for your order, please contact us again with your order number, and we’ll make sure to look into it as a priority and get back to you as quickly as possible.

Thank you for bringing this to our attention — your feedback helps us improve.

Desenio

Poster Store からの回答

2025年12月22日

Hi Marie,

Thank you for sharing your experience. We’re very sorry to hear about the delivery issue and understand how disappointing this must have been, especially as the order was intended as a gift.

We’d like to confirm that we have now resolved this matter directly with you and that a full refund has been processed for your order. While delivery is handled by our courier partners, we appreciate your feedback and have shared your comments internally for review.

Thank you for bringing this to our attention, and we’re sorry for the inconvenience caused.

- Team Poster Store

Poster Store からの回答

2026年1月5日 に更新

Hi,

Thank you for taking the time to update your review and share more details about your experience. We’re truly sorry to hear how frustrating this return process has been for you, and we understand how upsetting it is to feel disappointed after such a long wait.

We’d like to clarify that return and administration fees are transparently stated on our website and in our terms and conditions prior to purchase. That said, we completely understand that this does not lessen the frustration you’ve experienced with the overall handling and timing of your return and refund, and we sincerely apologize for the inconvenience caused.

Your case has been reviewed by our team, and we are continuing to look into the status of your return and refund for order 4640872 to ensure everything is fully resolved as soon as possible. Our goal is always to handle returns smoothly and clearly, and we regret that we fell short of your expectations in this instance.

Thank you for your patience and for bringing this to our attention.
Team Poster Store

Poster Store からの回答

2025年10月6日

Hi Bradley,

We’re truly sorry to hear about your experience and completely understand how frustrating this situation must have been, especially as a returning customer. This is certainly not the level of service we aim to provide.

Please accept our sincere apologies for the inconvenience caused — we genuinely hope to have the chance to regain your trust in the future.

Team Poster Store

Poster Store からの回答

2025年9月10日

Dear Customer, We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.

If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.

Thank you for bringing this to our attention, and we look forward to assisting you further.