purchased a football-themed book as a 60th birthday present and paid extra for both the presentation box and personalisation. Firstly, this is a genuinely great idea and I was very impressed with the content inside — it was comprehensive, well put together, and made a really special gift.

Unfortunately, the downside was the quality on arrival. The book itself was bent and would not sit closed, leaving a noticeable gap, which wasn’t acceptable given the price paid.

That said, I contacted customer services and they were helpful, offering either a refund or a replacement, so I was pleased with the support I received. Overall, I was just disappointed that the quality wasn’t up to standard in the first place, particularly considering the cost.