Tayla Brown

purchased a football-themed book as a 60th birthday present and paid extra for both the presentation box and personalisation. Firstly, this is a genuinely great idea and I was very impressed with the content inside — it was comprehensive, well put together, and made a really special gift.

Unfortunately, the downside was the quality on arrival. The book itself was bent and would not sit closed, leaving a noticeable gap, which wasn’t acceptable given the price paid.

That said, I contacted customer services and they were helpful, offering either a refund or a replacement, so I was pleased with the support I received. Overall, I was just disappointed that the quality wasn’t up to standard in the first place, particularly considering the cost.

I have been a loyal JD Sports customer for years, but after the revolting experience I endured at the Croydon store, I will **NEVER set foot in another JD again.

Two weeks after purchase, I attempted to return an unworn item – original tags still attached, receipt provided. The assistant barely examined it before claiming it had been “worn”. When I pointed out the tags and condition, she kissed her teeth at me in front of other customers. She then called a manager (as she clearly wasn’t competent to make her own decision) , who mocked me and repeated the same baseless refusal – no proper inspection, no explanation, just contempt.

The employees’ behaviour was appallingly bad-mannered from start to finish. The assistant rolled her eyes, muttered under her breath, and treated me like an inconvenience rather than a paying customer. The manager offered no apology, no professionalism – just a smirk and a shrug, as if humiliating a customer in a busy store is part of the job description. This wasn’t a one-off attitude; it was a culture of rudeness that JD clearly tolerates.

I left the store publicly humiliated and deeply upset.

I contacted JD Sports customer service, expecting a fair review. Instead, their “investigation” was clearly nothing more than a less than 5 minute call to the Croydon manager where they closed ranks.

They upheld the refusal – ignoring my statutory rights under the Consumer Rights Act 2015. An item with tags, never worn, is not used. This isn’t policy; it’s a refusal to honour the law.

JD Sports has shown it will protect poor staff behaviour and lie to customers rather than admit a mistake. The disrespect and dismissive attitude I faced were unacceptable.
Avoid JD Sports. There are plenty of retailers that treat customers – and the law – with respect. I won’t be one of them again.

And no doubt some admin will reply below with the usual script: “We take this seriously… full investigation… sorry you feel this way…” Save it. I’ve already been through your “investigation” – a five-minute phone call to the same manager who laughed at me. It’s a load of rubbish, and everyone reading this knows it.

I ordered flowers to send to someone for a bereavement. Considering the flowers are quite pricey, I was expecting the best service… however although I was promised that the flowers would be delivered next day, they were delivered 2 days later which would have an impact on the condition they would be received in and the time that the person I sent them to to experience the flowers in all their glory. Considering they were for something as sensitive as a bereavement I was quite embarrassed. I expected much better.

We had issues with our 2 year old corded shark hoover. I called Shark who went through troubleshooting with me and were able to discern what the problem was. I required a replacement part, which was ordered and I received two days later. Honestly the service was fantastic and so prompt. I couldn’t fault anything about their service from start to finish.

I ordered the Pavè Clover Studs online on the D. Louise website. I’m really pleased with the short time I’ve waited for delivery, only 5 days but that also included 2 bank holidays! I’m also so happy with the studs. I purchased them for a gift for my sister and I’m sure she will also love them, I want a pair for myself now! The packaging is really lovely, and I’m really touched by the note inside about the companies origins. I would definitely shop here again.

I ordered from pro shrimp for the first time having had a recommendation via aquarium group. Considering I spent nearly £100 I did expect good things…
When my order arrived, a lot of the plants had ‘melt’ and others were browning at the ends… the worst plants had completely rotted and were unsalvageable. On the plants with melt I cut the affected leaves off and planted the roots anyway and those ended up rotting. Considering I have a co2 system and would describe myself as an expert level aquarist, I am severely disappointed with the quality of these plants. I contacted the store on the day of delivery and have heard absolutely nothing. If I continue to not hear by the end of the week, I will be lodging a complaint via my bank card company. I will absolutely not let this slide. One thing I do know however is this is the first and last time I will ever use pro shrimp. I would urge others not to use this company either.

I am writing this review having just had my first experience as a Swell UK customer. I purchased the Fluval Sienna 272 Aquarium set. I requested a price match as I had seen the aquarium a little cheaper elsewhere, but wanted to shop with Swell as the delivery was quicker. I was pleasantly surprised to have had a response to my price request the next day, it was accepted! So I purchased the aquarium and am very happy with my order. I received a phone call about 2 days later from a courier company saying they had my order and would deliver it that day. I am pleased with the quality of the item all is as described and the aquarium was packaged well with no issues.
It is now completely set up, and I’m very happy. I would definitely shop here again in future!

I am writing this review on the Newham Court Shopping Centre Maidenhead Aquatics.
I came here to personally acknowledge the absolutely fantastic service I received from your colleague Freya in your store over the weekend.

I have never met such a passionate, knowledgeable customer sales advisor ever! Freya was so helpful and patient, she made my experience in your store 10/10. I really hope that she is personally recognised by the store manager for her superb customer service. She is truly a credit to your store.

From start to finish I had a great experience with DFS!
The colleagues in the Maidstone store were very helpful and friendly. But what I have to say is that I am absolutely blown away with the fantastic experience I had with the delivery… the team were so great with communication. I was unable to take delivery of my order as I was going to be away so I called the team and they were more than happy to change the delivery date to a day more suitable for me. I was able to suggest the next day I would be free and I was told that I would get a call on that day to arrange delivery. The ladies on the phone were so polite… a week later when I could take delivery the team contacted me as promised, to arrange a new delivery date which was only two days later! I am so pleased with the service I have received. I would a hundred percent recommend. I love my sofa I’m so happy and over the moon :)

I had to come here to give Grosvenor Furniture a 5/5 review for my recent purchase! I bought 2 Barcelona Grey Velvet Kitchen Stools and I am absolutely blown away. I absolutely love the product, which came so quickly after I purchased but also arrived in perfect condition. The products were packaged so well too. All in all, I would definitely shop here again.