Broken digital banking system and atrocious customer service.
The digital banking system isn't working and showing false balances on my account. Customer service starts with a useless AI bot, and when you demand contact with a person, the agent takes an hour to a day for each response, without any apparent understanding of the problem or willingness to address it. Once a complaint was registered, the agent ceased contact, fobbing me off to a complaints team who have yet to establish meaningful contact. After 3 wasted days, I'm totally frustrated. I've stayed with this bank for 50 years and seen a massive decline in efficiency and customer service. Time to go.