Rob Spears

Broken digital banking system and atrocious customer service.
The digital banking system isn't working and showing false balances on my account. Customer service starts with a useless AI bot, and when you demand contact with a person, the agent takes an hour to a day for each response, without any apparent understanding of the problem or willingness to address it. Once a complaint was registered, the agent ceased contact, fobbing me off to a complaints team who have yet to establish meaningful contact. After 3 wasted days, I'm totally frustrated. I've stayed with this bank for 50 years and seen a massive decline in efficiency and customer service. Time to go.

Good price. Problem free booking process

E-Comedy Energy: Simply the most inefficient and incompetent company I've dealt with in any sector. A year after switching to them, they still haven't managed to send me statements or give me access to my account on-line, but this doesn't stop them sending snotty letters about late payment and making phone calls from collection agents. Complaints go unanswered and no one takes any corrective action. AVOID!
I'm switching - all utilities companies are bad but these are just a joke.