I urgently needed parts and, after searching on Google, I came across a repair kit from Octoclassic. Without reading the full description carefully (which I acknowledge is my own fault), I ordered two repair kits. Had I realised they were 3D-printed parts, I would have had them made locally, as I already had samples that could easily have been scanned and printed by a local 3D printing company.
I placed my order on 30 November 2025.
The order consisted of four very small parts, weighing only 0.038 kg including packaging.
💰 Cost Breakdown:
Parts: R1,249
Shipping: R295
Additional LineX Air Service fee (December): R105.20
Customs charges paid at SAPO: R646.66
➡️ Total cost for 4 small plastic parts: R2,295.86
📦 Shipping & Tracking Nightmare
I understood that delivery might be slower due to the December holidays, so I waited patiently throughout December. However, once January arrived, tracking updates stopped completely.
Track17 was useless, providing no meaningful information.
I contacted Poczta Polska and, after waiting several days, received a generic response stating that the parcel was “in transit” and advising me to contact the seller and South African Post Office.
I then contacted Octoclassic, whose response was essentially:
The parcel is on its way
They have no influence over delivery times
I should check my nearest post office
They are aware of similar cases as they had such cases before.
No real assistance was provided.
Track17 later stated that the parcel had been accepted in the destination country, yet nobody could tell me where it actually was.
🇿🇦 South African Post Office Issues
I spent two weeks dealing with SAPO, during which:
I was initially lied to and told the parcel was still at customs
The next day, I was told it was in Durban and being sent to Queensburgh Post Office
Queensburgh Post Office has been closed for TWO YEARS
Eventually, I found the parcel myself on 21 January 2026 at Pinetown Post Office, where I had to pay the customs charges of R646. 66
Despite paying for delivery to my address, I had to:
Search for the parcel myself
Visit post offices that no longer exist
Travel all the way to Pinetown to collect it
❗ Key Issues with Octoclassic
It is not clearly stated that the items are manufactured in Poland
Import taxes are not included, unlike many other UK online retailers I regularly order from
No meaningful support when parcels go missing or stall in transit
They are aware of SAPO’s broken delivery system, yet continue using it
The customer bears all the risk, cost, and effort.
Waited a month and 3 weeks to get my parcel.
To put this into perspective:
I placed another order from a different UK retailer on 17 December, and that parcel arrived in South Africa on 5 January — with no issues.
⚠️ Final Verdict
I cannot speak for other countries, but if you are in South Africa, I strongly do NOT recommend purchasing from Octoclassic.
If you have a sample of what you need, go to a local 3D printing company instead, it will be faster, cheaper, and far less stressful.