What an awful company. We bought a belling cooker thinking they had a good reputation and it was the worst decision I've ever made.
Below is the quick version of events.

We'd only had it a few days and when we moved it into position something white white fell out the bottom. My wife thought it must be packaging so she picked it up. I turned out it was actually some of the insulation from around the oven that had fallen out.

I contacted Belling and they agreed to send an engineer. The engineer arrived, took a photo of the stuff that had come out and the label on the cooker, tested the electrics in our house? and left.
The next week I had heard nothing so called again and was told that the job was chargeable as we had pulled the insulation out ourselves.

I didn't agree with this but we needed it fixed so I paid them £215 for an engineer to come out on 12th December, with the insulation and fix the cooker. I should also point out that even though they send their guy out the repair is only guaranteed for 90 days.

On 12th December the engineer did not turn up at the allotted time so I called him. He told me he was just coming out to take a photo and do a report, not repair the cooker.
I called Belling to ask why he wasn't going to fix it, they had no idea so I asked for a refund so I could get someone else in to do the job and was told I if I cancelled then I wouldn't get a refund and if they couldn't fix it then I would only get a partial refund. non of this was mentioned when I booked the call?

A few minutes later the engineer called to say he would not be coming anyway as his boss had cancelled the call.

Eventually they refunded my £215 but then told me they can't get the part so they can't fix it .

Its clear to me that this a manufacturing fault but belling have washed they hands of it.

I've tried to get someone else to fix it but no-one is interested as they can't get the insulation so here we are, well over a £1000 spend and a cooker that we can't use.