I placed an order for a ‘Love Never Lost’ Candle & some other items and had them posted directly to someone who is going through a recent bereavement as I thought they would be nicely packaged and something of comfort during a terrible time. Unfortunately a mistake was made in packaging and they were sent a ‘success’ candle. This was rectified after the recipient seen the receipt and realised I hadn’t sent her this so contacted Psychic Tree herself who sent the right candle out. Changes really need to be made to ensure double checking takes place on your ordered as this is a horrendous mistake to make.

I sent an email expressing how embarrassed I was that my friend had received such an inappropriate gift but feel it was not taken with the seriousness it deserved and felt I was brushed off basically saying she’s received the correct candle second time round but really not good enough in the circumstances!