Customer service is shocking
Customer service is shocking. I ordered 2 cushions they arrived 1 large and 1 medium size. I contacted customer service and they asked me to return the item and reorder the correct size. I had already paid £4.99 delivery - now I had to pay £3:90 for the return delivery and a further £4.99 for the new order - £13:88 in delivery costs! I asked if they had a discount code for free delivery (or return) they responded with a very rude "No Sorry"..... its such a shame as the cushions are lovely but I wont be purchasing anything else or recommending them.
Steven Brown Art からの回答
We’re really sorry to hear that you’re disappointed with your experience, as this is never how we want our customers to feel.
As outlined in our returns policy on our website, customers are responsible for return postage costs unless an item is faulty, damaged, or incorrect. Standard delivery charges also apply to new orders. We always aim to be clear and transparent about this in our policy.
We’re also sorry if our response came across as abrupt — that certainly wasn’t our intention, and we appreciate you highlighting how it felt from your side. We will take this feedback on board to ensure our communication remains polite and helpful at all times.
We’re very pleased to hear you love the cushions themselves, and we’re genuinely sorry that the overall experience has left you feeling this way.