Steven Brown Art レビュー 751

Steven Brown Art からの回答

6日前

Hi Frances,

Thank you for your review, and we’re very sorry to hear about the difficult year you’ve had — we do hope you’re feeling much better now.

We completely understand how disappointing it must have been to find your voucher had expired. As mentioned, our gift cards are valid for 9 months from the date of purchase, which is outlined at the time of purchase.

However, after reviewing your case, we did make an exception and have since reissued your £50 gift card as a goodwill gesture, which has now been sent to the original email address. We’re really pleased we were able to resolve this for you.

We’re sorry to hear you felt disappointed initially, but we do always try to help where we can. If there’s anything further you need, please don’t hesitate to get in touch.

Kind regards,
The Steven Brown Art Team

Steven Brown Art からの回答

6日前

Thank you so much!

We’re delighted to hear you always love your purses — that really means a lot to us. We hope you continue to enjoy them for a long time to come!

Thanks again for your support,
The Steven Brown Team

Steven Brown Art からの回答

6日前

We’re very sorry to hear about your experience and completely understand how frustrating this must have been.

We’d like to sincerely apologise as we did not receive the follow-up emails you mentioned, which is why this was not picked up and resolved sooner. However, we’re glad we were able to speak with you after your review and get everything sorted.

This is certainly not the level of service we aim to provide, and we’re currently reviewing our processes to ensure situations like this don’t happen again.

Thank you for your patience, and we truly appreciate the opportunity to put things right.

Kind regards,
The Steven Brown Team

Steven Brown Art からの回答

6日前

Thank you so much for your continued support!

We’re absolutely delighted to hear that you’ve had such positive experiences with both our products and delivery. It really means a lot to us that you love the artwork and feel supported by our team.

Your kind words truly make our day — thank you for being such a valued customer!

Kind regards,
The Steven Brown Team

Steven Brown Art からの回答

6日前

Thank you so much for your lovely review!

We’re really pleased we could help and honour your order during what sounds like a difficult time. It’s wonderful to hear that your aprons arrived quickly and that you’re happy with them.

Your kind words mean a great deal to our team, and we truly appreciate your support.

Wishing you all the very best,
The Steven Brown Team

Steven Brown Art からの回答

6日前

We’re really sorry to hear about your recent experience, and we completely understand your frustration.

Thank you for your previous support over the years — it means a great deal to us, which makes it even more disappointing to hear that this order has not met expectations. This is certainly not the level of service we aim to provide.

We sincerely apologise for the delay and for the lack of clear updates while your order has been under investigation. We appreciate how frustrating this must feel, especially after waiting so long.

Please be assured that we take this feedback very seriously and are working hard to improve both our delivery times and communication. We would really like the opportunity to look into this further for you and help resolve things as quickly as possible. If you’re open to it, please contact us directly with your order details so we can prioritise this for you.

We’re truly sorry again for the inconvenience caused and appreciate you bringing this to our attention.

Kind regards,
The Steven Brown Team

Steven Brown Art からの回答

6日前

Thank you so much for your fantastic review!

We’re absolutely delighted to hear how happy you are with both the quality of our products and the service you received. As a made-to-order business, it means a lot that you recognise the care and attention that goes into each piece.

We’re also really pleased we could resolve the issue with your first order quickly — our team always aims to provide the best possible support.

Your kind words and continued support truly mean the world to us, and we’re so grateful you chose to order again.

Thank you again for your support of Steven Brown Art!

Steven Brown Art からの回答

6日前

Hi Sharon,

Thank you so much for your kind words about our designs — it truly means a lot to us. We’re so sorry to hear about your recent experience, and completely understand how upsetting and frustrating this must have been.

Unfortunately, this does sound like a scam and not a genuine offer from our company. Please know that we are taking this issue very seriously and are doing everything we can to report and shut down these fraudulent adverts and websites as quickly as possible. It’s incredibly disappointing for us as well to see our customers affected in this way.

We would always recommend purchasing directly through our official website or trusted retailers to ensure you receive genuine products at the correct price.

We completely understand your concerns and your hesitation, and we are genuinely sorry that this has impacted your trust. If there’s anything further we can do to support or advise, please don’t hesitate to reach out to us directly.

Kind regards,
The Steven Brown Team

Steven Brown Art からの回答

2026年2月19日

Thank you so much for taking the time to highlight this — we really appreciate it.

We’re aware that fake websites and scam emails have been circulating online pretending to be Steven Brown Art, offering items such as Heather McCoo suitcases at unrealistic prices (for example £9.95). Please be assured that these are not genuine and have no connection to us.

We want to reassure our customers that our official website and customer data remain completely secure. There has been no data breach, and these scammers do not have access to any personal information — they are unlawfully using our name and images to mislead people.

Our only official website is:
https://www.stevenbrownart.co.uk

If anyone receives a suspicious email, we strongly advise not clicking any links or sharing payment details, and to report it to the National Cyber Security Centre.

We completely understand how concerning this is, and we are actively working with the relevant authorities and legal partners to have these fraudulent sites removed as quickly as possible.

Thank you again for your support and for helping us protect our community — and we truly appreciate your kind comments about your genuine purchases with us.

best wishes
The McCoo team

Steven Brown Art からの回答

2026年2月18日 に更新

Thank you so much for your wonderful review and for your continued support over the past year.

We’re absolutely delighted to hear that you’re so pleased with your canvas prints and wooden clock, and that everything arrived safely and well packaged. It’s especially lovely to know the colourful designs brighten your day and receive compliments from visitors — that’s exactly what we hope our artwork does!

Thank you again for choosing Steven Brown Art. It truly means a lot to us.

Steven Brown Art からの回答

2026年2月17日

Thank you for the fantastic 5 stars! It really means a lot to our small team. We’re so pleased you’re enjoying your order and appreciate you taking the time to share your feedback.

Steven Brown Art からの回答

2026年2月19日

We’re very sorry to hear about your experience and understand how frustrating this must be for you — this certainly isn’t the level of service we aim to provide.

We’d really like to look into this matter further and help resolve it for you. Please could you contact our Customer Service team directly so we can assist as quickly as possible?

Phone: 01292 848088
Email: help@stevenbrownart.co.uk

Thank you for bringing this to our attention — we hope to hear from you soon so we can help put things right.

Kind regards,
Steven Brown Art Team

Steven Brown Art からの回答

2026年2月18日

We’re very sorry to hear about your experience and understand how frustrating this must be for you — this certainly isn’t the level of service we aim to provide.

We’d really like to look into this matter further and help resolve it for you. Please could you contact our Customer Service team directly so we can assist as quickly as possible?

Phone: 01292 848088
Email: help@stevenbrownart.co.uk

Thank you for bringing this to our attention — we hope to hear from you soon so we can help put things right.

Kind regards,
Steven Brown Art Team

Steven Brown Art からの回答

2026年2月17日

We’re very sorry to hear about your experience, but we want to reassure you that this is not connected to our official website.

Our only genuine online store is https://www.stevenbrownart.co.uk/
, and we would never run a promotion that asks customers to try multiple cards if a payment fails.

Unfortunately, scam websites and fake ads can appear online pretending to be trusted brands. These sites often try to take card details or charge amounts that are different from what was shown — and that sounds like what you experienced. We always encourage anyone shopping online to double-check that they are on the correct website before entering payment details.

If you ever have any doubt about an offer you see, please contact us directly before making a purchase. You can also report suspicious adverts to your bank and the platform where you saw them.

If you’d like to share any further information with us so we can report it, please email us at help@stevenbrownart.co.uk
. We’re very sorry this happened and glad your bank stepped in as quickly as they did.

Steven Brown Art からの回答

2026年2月17日

Thank you for taking the time to leave such detailed feedback. We’re really sorry to hear about the delivery experience you had — we completely understand how frustrating that must have been, especially having to wait several days while it showed as “out for delivery.”

We’re very pleased that your canvas arrived safely and that you love the artwork, particularly as this is your third order with us. That loyalty truly means a lot.

However, once an order has been dispatched and is with the courier, the delivery schedule and driver conduct are unfortunately outside of our direct control. That said, this is absolutely not the standard we expect from any delivery partner, and we will be feeding your comments back to the courier as feedback like this is important.

We’re also sorry if you felt communication from our side wasn’t what it should have been — that’s certainly not the experience we want for our customers.

Thank you again for your honest feedback. We genuinely appreciate your support over the years and are sorry this experience has left you feeling this way.

Steven Brown Art からの回答

2026年2月17日

We’re really sorry to hear that you’re disappointed with your experience, as this is never how we want our customers to feel.

As outlined in our returns policy on our website, customers are responsible for return postage costs unless an item is faulty, damaged, or incorrect. Standard delivery charges also apply to new orders. We always aim to be clear and transparent about this in our policy.

We’re also sorry if our response came across as abrupt — that certainly wasn’t our intention, and we appreciate you highlighting how it felt from your side. We will take this feedback on board to ensure our communication remains polite and helpful at all times.

We’re very pleased to hear you love the cushions themselves, and we’re genuinely sorry that the overall experience has left you feeling this way.

Steven Brown Art からの回答

2026年2月17日

We’re really sorry to hear how you’re feeling and appreciate you taking the time to share your feedback.

We certainly don’t want anyone to feel frustrated by our emails, and we do respect unsubscribe requests. If you’re still receiving communications after unsubscribing, that’s absolutely something we’d like to investigate and resolve for you as quickly as possible.

Please could you email us directly at help@stevenbrownart.co.uk
with the email address that’s receiving the messages? We’ll look into it straight away and make sure it’s sorted.

Thank you for bringing this to our attention.

Steven Brown Art からの回答

2026年2月17日

Thank you so much for taking the time to share this — we really appreciate it!

You’re absolutely right, occasionally during transit the clock hands can shift slightly and end up touching, which can stop the mechanism from moving freely. We’re so glad you were able to spot this and gently adjust them.

It means a lot to hear how much you love your clock — especially as this is your second purchase with us! Thank you as well for your patience and for highlighting this tip, as it may really help other customers.

If you ever need anything at all, we’re always here to help. 😊