Great looking art but won’t buy from again.
My canvas arrived yesterday and amazingly in one piece. This is the third order we have placed with Steven Brown but something has seriously gone wrong in recent times for this organisation. Sadly, so long as they continue to use yodel we will not be placing any further orders and will be warning anyone that asks about our prints about the likely headache and delays they will face.
Our print went out for delivery on Wednesday, no attempt to deliver. Out for delivery on Thursday, no attempt to deliver, out for delivery on Friday, no attempt to deliver, out for delivery yesterday, arrived at 23:16. What courier in their right mind delivers until almost midnight?
Worse still he just left it on our doorstep and walked off despite the house being in darkness as we were all asleep. In the tracking app all the options for delivery to neighbours, safe place, collection point extra were not allowed meaning I had to wait in each day hoping when it said it was out for delivery, it would actually get delivered. Somehow though it’s ok for him to make customers watch on the map as he drives around for 4 days, covering lots of streets around my city and not until the 4th day of driving around did he decide to try and deliver it but instead of ensuring we are home at 23:16 he just left it in full view of the street and walked off.
We love this art and will continue to enjoy each but something has seriously gone wrong when compared to the last two orders we placed a few years back. So frustrating in not being able to contact them by phone due to not enough agents then being hung up on by an automated message or the courier and instead dealing with Yodels chat system only to go around in circles with agents lies by “it’s been escalated” or “it will definitely arrive today” or having to email Steven Brown and get no reply.
This will however be the last order we place and will be advising others to think twice before placing and order with this company.
Steven Brown Art からの回答
Thank you for taking the time to leave such detailed feedback. We’re really sorry to hear about the delivery experience you had — we completely understand how frustrating that must have been, especially having to wait several days while it showed as “out for delivery.”
We’re very pleased that your canvas arrived safely and that you love the artwork, particularly as this is your third order with us. That loyalty truly means a lot.
However, once an order has been dispatched and is with the courier, the delivery schedule and driver conduct are unfortunately outside of our direct control. That said, this is absolutely not the standard we expect from any delivery partner, and we will be feeding your comments back to the courier as feedback like this is important.
We’re also sorry if you felt communication from our side wasn’t what it should have been — that’s certainly not the experience we want for our customers.
Thank you again for your honest feedback. We genuinely appreciate your support over the years and are sorry this experience has left you feeling this way.