Hi Les,

Thank you for your feedback. We’re truly sorry for the frustration you experienced with the tracking information.

Kindly note that Canada Post had a temporary system issue during that period, which prevented tracking updates from appearing even though parcels were moving through their network.

As soon as we became aware of the issue, our team reached out to provide updates and confirm the status of your shipment directly with the courier. We understand how important timely and transparent tracking is, and we appreciate your patience while this was resolved.

If there’s anything more we can do or if you have any remaining concerns, please feel free to contact us directly. We're always happy to help!