Essential Clinic レビュー 721

TrustScore 5段階評価の5

4.8

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Fast, efficient, kind, and always on top of things. The essential clinic has been a huge part in my growth over the past year and have continued to provide and outstanding services.

5つ星のうち5の評価

Its my 2nd time with them( I was inconsistent in administering the treatment.They did not disappoint then and they have not disappointed now.Very fast delivery as well.

5つ星のうち5の評価

Essential clinic is amazing to deal with. Starting from their online consultation to getting refills processed right away. Moreover, delivery of medication is fast and discreet. I love how the staff i... もっと見る

5つ星のうち5の評価

1) My hair loss started at 16. I'm 28 currently. I only used topical minoxidil 5% from around 22 years old. While it grew new hair, it didn't combat the loss itself. I needed something to help the g... もっと見る

企業情報

  1. 診療所
  2. オンライン薬局
  3. オンライン処方薬販売会社

当該企業による記述

We're changing the way you see a doctor in Canada, starting with easily treatable issues like hair loss and ED. Essential offers medical consultations and Health Canada authorized treatments to help men overcome challenges with hair loss and erectile dysfunction. We know it’s not easy going to a doctor in Canada, especially if you need to speak about personal health issues that can result in awkward conversation. But with Essential, you’re able to shop prescription products and talk to a medical professional discreetly from the comfort of your own home. Every prescription is reviewed by a licensed Canadian doctor or nurse practitioner, who are available for online consults and follow-ups 7 days a week. All medications are shipped in discreet packaging directly to your home within a few days of approval. To treat hair loss, Essential offers prescription finasteride 1mg and 5mg pills, dutasteride pills, topical finasteride, and topical minoxidil. To treat erectile dysfunction, Essential offers prescription sildenafil pills (the same active ingredient found in Viagra), as well as tadalafil (active ingredient in Cialis). We’ve helped thousands of men across Canada get the treatment they need without the hassle of seeing a doctor in person. Thank you all for allowing us to change up the healthcare game in Canada.


連絡先

4.8

優良

TrustScore 5段階評価の5

721件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 100%に回答しています

通常48時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great

Fast, efficient, kind, and always on top of things. The essential clinic has been a huge part in my growth over the past year and have continued to provide and outstanding services.

2026年3月16日
自発的なレビュー
5つ星のうち1の評価

Don't deal with this company. My opinion.

Too slow to process the order. This company took my yearly fee so I could order a product. 6 days later no product was sent. They promised between 1 to 2 days product would be shipped. This is why people can give their opinions about companies i thought. If this company doesn't like my comments to bad. Now understand why they have only good reviews. The ones they don't like they complain to Trustpilot for removal . This company is a joke. All the bad reviews that they get, they complain to trust pilot for removal. Now trust pilot keeps on emailing me for additional information all the time or they will remove my review. Get a life. Don't deal with this company. They are a brunch of liars. Could't get my comments deleted and now giving stupid reply. They are not even going to reimburse me my fee. What a joke they are. Stop with your excuses. You did try to remove my review and didn't work. Stop your lying.

2026年2月13日
自発的なレビュー
Essential Clinic ロゴ

Essential Clinic からの回答

Hi Marc,

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify what happened.

You submitted your 1-year renewal on Sunday, February 15, which is outside of our standard business days. Despite this, your clinician reviewed and approved your prescription the same day. Our pharmacy team initiated your order on Tuesday, February 17, and it was being finalized on Thursday, February 19, when you requested cancellation. As requested, the order was cancelled immediately.

Please note that order preparation and shipping typically take a few business days. In this case, the order took one business day longer than expected, and we sincerely apologize for that delay. That said, the prescription approval, order processing, and all other steps were completed within just a few business days.

We also noticed that you mentioned not being reimbursed for the annual renewal fee. Please note that this fee is non-refundable once the clinician has reviewed your request and issued a prescription. The prescription will remain on file should you wish to request a new order in the future.

Regarding your comments about reviews, we want to reassure you that we do not delete or suppress customer feedback. Your review has not been removed. Honest feedback helps us improve our services, and we truly appreciate the time you took to share your experience. Occasionally, additional information may be requested if identifying details are missing, as this helps verify the review and allows us to address any issues mentioned.  

As per your request, we confirm that your subscription has been cancelled and you will not be charged again. No further action is required on your end.

We appreciate your feedback and wish you all the best moving forward.

5つ星のうち5の評価

Essential clinic is amazing to deal…

Essential clinic is amazing to deal with. Starting from their online consultation to getting refills processed right away. Moreover, delivery of medication is fast and discreet. I love how the staff is very friendly and responds to my messages right away.

2026年2月17日
自発的なレビュー
5つ星のうち1の評価

extremely poor/bad handling of personal data

They asked for a copy of my BC health card which I sent to them then they said that I had to provide picture ID which I had to send them in the form of my driver's license. I am really concerned to have my id floating around in their techno-sphere and THEY ARE NOT EVEN AWARE THEY HAVE THE DATE. I would have to really think hard before I used this company again.

2026年2月3日
自発的なレビュー
Essential Clinic ロゴ

Essential Clinic からの回答

Hi Donald,

Thank you for sharing your concerns. We take them seriously and appreciate the chance to clarify.

Canadian telemedicine regulations require healthcare providers to verify a patient’s identity using a government‑issued photo ID. A health card number alone isn’t considered valid for identity verification, which is why we requested a driver’s license or similar document. This is the same standard used by in‑person clinics and pharmacies.

Your ID was uploaded through our secure messaging system, where it is encrypted, stored safely, and accessible only to authorized clinic staff for verification purposes. It is not publicly shared anywhere. Patients are also welcome to redact non‑essential details as long as the name, photo, date of birth, and expiry date remain visible.

Our clinic is LegitScript certified, our healthcare providers are fully licensed in their provinces, and we follow all Canadian telemedicine privacy and compliance requirements. We include these safeguards specifically to ensure patient safety and data protection.

We respect your decision not to proceed and wish you the best. If you’d like more information about how we protect patient data, our full privacy policy is available on our website.

Should you have any further questions or concerns, please feel free to reach out. We’re always here to help!

5つ星のうち3の評価
Essential Clinic ロゴ

Essential Clinic からの回答

Hi Les,

Thank you for your feedback. We’re truly sorry for the frustration you experienced with the tracking information.

Kindly note that Canada Post had a temporary system issue during that period, which prevented tracking updates from appearing even though parcels were moving through their network.

As soon as we became aware of the issue, our team reached out to provide updates and confirm the status of your shipment directly with the courier. We understand how important timely and transparent tracking is, and we appreciate your patience while this was resolved.

If there’s anything more we can do or if you have any remaining concerns, please feel free to contact us directly. We're always happy to help!

5つ星のうち5の評価

Suprised to be Honest.

Honestly, I'm shocked how helpful the team is. I made a comment about not liking the change of the pill, and they switched it for me immediately. I've never been happier.

2026年1月30日
自発的なレビュー

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