Extremely backward. Okay they offer one of the few (only?) 'proper' current accounts with no fees and I don't live in the ROI so it suits me for the amount I use it, but everything is outrageously backward.

I've moved house, have to change address with 20+ organisations, EBS is by far the most difficult, I need to visit the branch - I don't live in the ROI and would usually only be there at weekends or holidays - alternatively I can print out a form, fill it in, scan it, email it, send it, they'll send it to the branch I opened the account with who will review it. When I eventually found what looks like the right form it says I need to send copies of my ID signed by a cop or solicitor...my gawd. If this is supposed to be in the name of security it's backfiring, they will be sending confidential correspondence to me at an address I don't live at and have no link to.

I have several other bank accounts...in all other cases changing address takes two ticks and can be done online.

I just called one of EBS' branches near my hometown to see if they could offer any advice, I got a recording saying that due to COVID 19 (it's 2026!!!) they are open from 10-4 Monday to Friday, I called at 11:30 on a Tuesday and nobody answered. A shambles of a company!