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英国

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Foster & Sons Removal and Storage のレビュー


5つ星のうち5の評価

Great service

I couldn't fault Foster & Sons. I contacted 3 local removals companies to help with moving between two houses on either side of Belfast. Foster's quote was marginally cheaper than the others and the service was excellent. The guys arrived on time, were very polite and very efficient in removing our stuff from the old house and in to the new one. They used protective covers on the front door of the house and on the floor in both houses. There was very little in the way of scuff or scratches on walls after moving sofa's, wardrobes, king beds etc up and down stairs (in contrast to the handful things I moved myself 😂) and no damage to any of our items. I would have no hesitation using them again.

2026年1月26日
自発的なレビュー

Foster & Sons Removal and Storage からの回答

Thank you for the lovely review. It's great to hear you were happy with our services and you would use our services again. We wish you happiness in your new home. Please don't hesitate to contact us if you need further help. Best wishes from the team at Foster & Sons Removals.

EBS d.a.c. のレビュー


5つ星のうち1の評価

Extremely backward

Extremely backward. Okay they offer one of the few (only?) 'proper' current accounts with no fees and I don't live in the ROI so it suits me for the amount I use it, but everything is outrageously backward.

I've moved house, have to change address with 20+ organisations, EBS is by far the most difficult, I need to visit the branch - I don't live in the ROI and would usually only be there at weekends or holidays - alternatively I can print out a form, fill it in, scan it, email it, send it, they'll send it to the branch I opened the account with who will review it. When I eventually found what looks like the right form it says I need to send copies of my ID signed by a cop or solicitor...my gawd. If this is supposed to be in the name of security it's backfiring, they will be sending confidential correspondence to me at an address I don't live at and have no link to.

I have several other bank accounts...in all other cases changing address takes two ticks and can be done online.

I just called one of EBS' branches near my hometown to see if they could offer any advice, I got a recording saying that due to COVID 19 (it's 2026!!!) they are open from 10-4 Monday to Friday, I called at 11:30 on a Tuesday and nobody answered. A shambles of a company!

2026年2月3日
自発的なレビュー

Home Appliances のレビュー


5つ星のうち1の評価

Don't waste your time, buy somewhere else

I paid for an appliance on the /gb part of this website. 3 weeks later it hadn't arrived so I searched for a contact number and called them. After a while on hold I was told my order had been cancelled "for technical reasons" - it would have been nice if they had informed me!

As a "goodwill gesture" they gave me a 15% off code, in fact these are easy enough to find online, like I did when I placed the order. Anyway, somewhat reluctantly I reorderes. Same again, 1 week later no distpatch email and I've just checked my online banking as I see they have refunded the payment...I wouldn't have known otherwise.

2025年11月26日
自発的なレビュー

www.lockandkey.co.uk のレビュー


5つ星のうち2の評価

A bit slow

Asking me for a review before I've received what I ordered. "2-4 day tracked delivery" and I don't have it over a week after ordering. The order confirmation email says "we're really quick at picking and packing your order, so if you need to make a change please let us know as soon possible"...you might want to change that, it was a week before it was dispatched.

2025年10月27日

Keyhardware のレビュー


5つ星のうち5の評価

Good price. Fast delivery.

Good price. Fast delivery.

2025年9月15日

Keyhardware からの回答

Good Afternoon Ronan,

Thank you for taking the time to leave your Positive feedback. It’s great to hear you have had such a positive experience while shopping with us and we hope to see you again soon.

Kind regards
Sandra

Howe Tools Ltd のレビュー

POWERTOOLMATE のレビュー


5つ星のうち5の評価

Good

Price was competitive, had to pay extra for delivery to N Ireland but unfortunately that's the norm. Delivery was within 2 working days.

2024年11月7日

Energy Saving Trust のレビュー


5つ星のうち1の評価

Going around in circles

I'm interested in one of the NISEP schemes listed on the EST's website. The documentation says contact the scheme manager for further details. So I contacted the company listed as the scheme manager, twice by email over several weeks with no response, and then called them to be told they weren't involved in that sort of work (ASHP's) and couldn't help or advise who could.

On the EST website, under NISEP, they say if you want to discuss NISEP schemes to contact the Northern Ireland Energy Advice Service, so I called them and they told me they only deal with housing executive properties and couldn't help and didn't know who could help.

So I called the EST number for Belfast, and I get an automated message with no option to speak to a person. That message tells me to call the Energy Advice Service for NISEP queries. As above they already told me they couldn't help.

So I submitted an enquiry via the form on the EST website...and after a week I haven't had so much as an acknowledgement.

2024年9月10日
自発的なレビュー

Energy Saving Trust からの回答

Hi,

Thank you for your feedback and letting us know about your experience. We apologise for the confusion and trouble you’ve had while trying to get information about the NISEP schemes.

It’s clear you’ve tried several times to get the right advice but received mixed information and delays. This isn’t the experience we want anyone to have, and we understand how frustrating this must be for you.

As Programme Administrator of the NISEP schemes, we are looking into our processes to ensure all enquiries are handled efficiently and to ensure applicants have the relevant contact details.

Kind regards,
Energy Saving Trust

Run North West のレビュー

British Heart Foundation Online Shop のレビュー

British Gas のレビュー


5つ星のうち1の評価

Useless

It was a complete waste of time trying to get back the money they charged me after I sold the property and asked them to close my account so I gave up. Now, ~9 months later they've sent me two emails asking me to get in touch because they've noticed I've cancelled my direct debit. Horrible reminders of dealing with one of the worst companies I've ever dealt with.

I expect they'll respond with some platitudes telling me to contact them on social media or chat...read my last review, it's easier to get a GP appointment than get anything useful out of your chat.

2024年6月17日
自発的なレビュー

British Gas からの回答

Hi there, thanks for letting me know about your issue. I’m really sorry you’re disappointed with the service you’ve received so far. I’d like to get this sorted out for you and make sure it doesn’t happen again as it sounds as though your account is still open.
Please send us a private message at @britishgashelp on X (formerly Twitter), or on Facebook using m.me/britishgas. My team and I will then start looking into this for you immediately. Thanks, Kirst

Muc-Off のレビュー

Questor Insurance のレビュー

Hotels.com のレビュー


5つ星のうち1の評価

Terrible customer service

I *think* I have a booking with hotels.com. They took the money on my card but I didn't get a confirmation email (more than 24hrs later). On my account I see it says I have an upcoming trip but when I click it to see the confirmation I get an error message "sorry something went wrong on our end", I have tried 10+ times.

Despite being a silver member, apparently with access to priority customer service with a dedicated team, the only way I appear to be able to contact hotels.com is through a virtual bot that has decided it has answered my question with its first response and has disabled typing on my end. I doesn't let me open a new help chat dialog.

Their online feedback form says they don't respond to feedback and if you need help visit their "Customer Support Page", clicking that link just opens up a new feedback form.

Absolute garbage level of service.

2024年2月19日
自発的なレビュー

UPS UK のレビュー


5つ星のうち2の評価

Unreliable drop off info

Today I'll attempt to drop off my parcel for the third time!

I received an email with options, one of which was to download a barcode to my phone, I opted for that, went to the drop off - approx 1 hour round trip - to be told that they don't take barcodes from phones and I need to print the label myself.

Attempt 2. I printed a label, attached it to the parcel, since the place I went to the first time wasn't open until evening time I went to a different drop off that I found on the UPS website - again approx. 1 hour round trip - they told me they don't accept UPS parcels "the UPS website might say that but we don't accept them".

I will use another company in future.

2023年11月2日
自発的なレビュー

UPS UK からの回答

Hi Dear Customer, I am truly sorry to see you have been experiencing trouble trying to drop off your parcel. In this case, you may filter the locations using our online tool https://www.ups.com/dropoff?loc=en_GB to get further information. Or, you can also schedule your collection at your own convenience using the following link https://wwwapps.ups.com/pickup/schedule?loc=en_GB Again, our most sincere apologies for the trouble. If you still need further assistance, you can email us at uktrustpilot@ups.com Make sure to include your tracking and contact details.
- Melanie

British Gas のレビュー


5つ星のうち1の評価

A complete shambles

I write this as I hold an hour in to a call about a simple account problem. One of the worst companies I have had the misfortune of dealing with. Problems all the way through. Continually asking for readings despite having a smart meter - I could see usage on the Loop App but not on BG site. I had a massive account balance and no bills for almost a year.

The way the chat bot works is disgraceful, every time I tried there were apparently "no agents available" when I entered "usage query" or "general query" but straight through if it's "complaint" or "emergency"...i wasted hours on trying to get hold of someone about my "usage". It was black and white when I repeated it, and recorded via screengrabs. The regulator were not interested.

I sold my house and they continue to charge me for the new owners usage. Despite the fact that I have a record of the chat transcript where they say -

"Thank you for waiting. I really appreciate your patience. I have successfully closed the account and A final bill will automatically be generated and sent to you via their preferred method within 42 days of the home move being processed (although this is usually much quicker). "

On multiple occasions on chat or by phone I've been told things like "apologies for your problems in the past....I'll make sure that doesn't happen again"...

Possibly the worst company I've ever dealt with...mobile company starting with V are the only one that comes close.

I will never use them again and will take every opportunity to advise others to do the same.

2023年10月19日
自発的なレビュー

British Gas からの回答

Hi there. I'm very sorry to hear this and I can certainly understand your frustration. We'd be more than happy to investigate this for you if you can please send us a private message on Facebook, Twitter, or Instagram including the hashtag #TrustPilot. Don't worry if you're not on Social Media, as you can also use the webchat option via the website or app. Thanks, Gemma

GB Liners Limited のレビュー


5つ星のうち5の評価

Good experience

House removal to storage - Competitive price, seemed to know what they were doing when they surveyed, quoted and during the removal itself and all went smoothly on the day.

2023年9月20日

British Airways のレビュー


5つ星のうち1の評価

Contemptibly slow claim follow up

My transatlatic flight was delayed for reasons obviously within BAs control. I filed a claim that was black and white and very straightforward. It took approx 6 weeks to get a response other than automatic "we're on the case" type rubbish. They then responded saying they would pay within 28 business days (which is outrageously slow!). 28 business days have been and gone and I've not received a penny. Rubbish.

2023年6月13日
自発的なレビュー

Bennetts のレビュー


5つ星のうち5の評価

Very straightforward and was…

Very straightforward and was significantly cheaper than my renewal quote, which came with a "price match guarantee", but why should I have to hound them to match a price. Can't say anything about claiming.

2023年4月14日
自発的なレビュー

Bennetts からの回答

Hello,

Thank you for your 5* review and feedback. It's so great to read your comments on your renewal experience with Bennetts.

If you ever have any questions about your cover, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer. We also have a great FAQ on there you can access any time of the day or night.

If you haven’t already, please sign up for free to BikeSocial membership at https://rewards.bennetts.co.uk/, which features many offers, experiences and discounts that we update weekly.

Thank you again, Anthony.

SportsShoes.com のレビュー