Customer

I couldn't fault Foster & Sons. I contacted 3 local removals companies to help with moving between two houses on either side of Belfast. Foster's quote was marginally cheaper than the others and the service was excellent. The guys arrived on time, were very polite and very efficient in removing our stuff from the old house and in to the new one. They used protective covers on the front door of the house and on the floor in both houses. There was very little in the way of scuff or scratches on walls after moving sofa's, wardrobes, king beds etc up and down stairs (in contrast to the handful things I moved myself 😂) and no damage to any of our items. I would have no hesitation using them again.

Extremely backward. Okay they offer one of the few (only?) 'proper' current accounts with no fees and I don't live in the ROI so it suits me for the amount I use it, but everything is outrageously backward.

I've moved house, have to change address with 20+ organisations, EBS is by far the most difficult, I need to visit the branch - I don't live in the ROI and would usually only be there at weekends or holidays - alternatively I can print out a form, fill it in, scan it, email it, send it, they'll send it to the branch I opened the account with who will review it. When I eventually found what looks like the right form it says I need to send copies of my ID signed by a cop or solicitor...my gawd. If this is supposed to be in the name of security it's backfiring, they will be sending confidential correspondence to me at an address I don't live at and have no link to.

I have several other bank accounts...in all other cases changing address takes two ticks and can be done online.

I just called one of EBS' branches near my hometown to see if they could offer any advice, I got a recording saying that due to COVID 19 (it's 2026!!!) they are open from 10-4 Monday to Friday, I called at 11:30 on a Tuesday and nobody answered. A shambles of a company!

I paid for an appliance on the /gb part of this website. 3 weeks later it hadn't arrived so I searched for a contact number and called them. After a while on hold I was told my order had been cancelled "for technical reasons" - it would have been nice if they had informed me!

As a "goodwill gesture" they gave me a 15% off code, in fact these are easy enough to find online, like I did when I placed the order. Anyway, somewhat reluctantly I reorderes. Same again, 1 week later no distpatch email and I've just checked my online banking as I see they have refunded the payment...I wouldn't have known otherwise.

Asking me for a review before I've received what I ordered. "2-4 day tracked delivery" and I don't have it over a week after ordering. The order confirmation email says "we're really quick at picking and packing your order, so if you need to make a change please let us know as soon possible"...you might want to change that, it was a week before it was dispatched.

Good price. Fast delivery.

Their price was the best I could find when delivery to N Ireland was included, delivery was quick and easy.

Price was competitive, had to pay extra for delivery to N Ireland but unfortunately that's the norm. Delivery was within 2 working days.

I'm interested in one of the NISEP schemes listed on the EST's website. The documentation says contact the scheme manager for further details. So I contacted the company listed as the scheme manager, twice by email over several weeks with no response, and then called them to be told they weren't involved in that sort of work (ASHP's) and couldn't help or advise who could.

On the EST website, under NISEP, they say if you want to discuss NISEP schemes to contact the Northern Ireland Energy Advice Service, so I called them and they told me they only deal with housing executive properties and couldn't help and didn't know who could help.

So I called the EST number for Belfast, and I get an automated message with no option to speak to a person. That message tells me to call the Energy Advice Service for NISEP queries. As above they already told me they couldn't help.

So I submitted an enquiry via the form on the EST website...and after a week I haven't had so much as an acknowledgement.

Product as expected. Best price I could find (with the welcome code). Hand written thank you note was a nice touch.

Speedy delivery. Good price. Good cause.

It was a complete waste of time trying to get back the money they charged me after I sold the property and asked them to close my account so I gave up. Now, ~9 months later they've sent me two emails asking me to get in touch because they've noticed I've cancelled my direct debit. Horrible reminders of dealing with one of the worst companies I've ever dealt with.

I expect they'll respond with some platitudes telling me to contact them on social media or chat...read my last review, it's easier to get a GP appointment than get anything useful out of your chat.

No problem with the products or the price but delivery took over a week.

A lot cheaper than paying the rental companies per booking. Had to claim once and it was relatively straightforward.

I *think* I have a booking with hotels.com. They took the money on my card but I didn't get a confirmation email (more than 24hrs later). On my account I see it says I have an upcoming trip but when I click it to see the confirmation I get an error message "sorry something went wrong on our end", I have tried 10+ times.

Despite being a silver member, apparently with access to priority customer service with a dedicated team, the only way I appear to be able to contact hotels.com is through a virtual bot that has decided it has answered my question with its first response and has disabled typing on my end. I doesn't let me open a new help chat dialog.

Their online feedback form says they don't respond to feedback and if you need help visit their "Customer Support Page", clicking that link just opens up a new feedback form.

Absolute garbage level of service.

Today I'll attempt to drop off my parcel for the third time!

I received an email with options, one of which was to download a barcode to my phone, I opted for that, went to the drop off - approx 1 hour round trip - to be told that they don't take barcodes from phones and I need to print the label myself.

Attempt 2. I printed a label, attached it to the parcel, since the place I went to the first time wasn't open until evening time I went to a different drop off that I found on the UPS website - again approx. 1 hour round trip - they told me they don't accept UPS parcels "the UPS website might say that but we don't accept them".

I will use another company in future.

I write this as I hold an hour in to a call about a simple account problem. One of the worst companies I have had the misfortune of dealing with. Problems all the way through. Continually asking for readings despite having a smart meter - I could see usage on the Loop App but not on BG site. I had a massive account balance and no bills for almost a year.

The way the chat bot works is disgraceful, every time I tried there were apparently "no agents available" when I entered "usage query" or "general query" but straight through if it's "complaint" or "emergency"...i wasted hours on trying to get hold of someone about my "usage". It was black and white when I repeated it, and recorded via screengrabs. The regulator were not interested.

I sold my house and they continue to charge me for the new owners usage. Despite the fact that I have a record of the chat transcript where they say -

"Thank you for waiting. I really appreciate your patience. I have successfully closed the account and A final bill will automatically be generated and sent to you via their preferred method within 42 days of the home move being processed (although this is usually much quicker). "

On multiple occasions on chat or by phone I've been told things like "apologies for your problems in the past....I'll make sure that doesn't happen again"...

Possibly the worst company I've ever dealt with...mobile company starting with V are the only one that comes close.

I will never use them again and will take every opportunity to advise others to do the same.

House removal to storage - Competitive price, seemed to know what they were doing when they surveyed, quoted and during the removal itself and all went smoothly on the day.

My transatlatic flight was delayed for reasons obviously within BAs control. I filed a claim that was black and white and very straightforward. It took approx 6 weeks to get a response other than automatic "we're on the case" type rubbish. They then responded saying they would pay within 28 business days (which is outrageously slow!). 28 business days have been and gone and I've not received a penny. Rubbish.

Very straightforward and was significantly cheaper than my renewal quote, which came with a "price match guarantee", but why should I have to hound them to match a price. Can't say anything about claiming.

Quick. Good price when on sale.