Just another landfill company
Unfortunately i used to rate a lot of the products, you expected the odd thing not to work but you were able to send back for free so no real issue.
However i have realised that any product over 6 months since order you can no longer review, leaving the opportunity for fake reviews, AI and like i have found recently just a place to create excessive landfill. its one thing creating these products and people knowing what they are buying, its another to create fake experiences and completely eradicate real reviews by deleting any evidence of past purchases. This deleting of evidence is happening far too often in the world and normally the larger the company the more this happens, sadly shein are now in that box. Unreliable and no way to contact them to discuss this either.
Update- I already did contact customer service, your response...provide a screenshot
SHEIN からの回答
Hello,
To protect your privacy, we suggest you contact our customer service through this link: https://uk.shein.com/robot?page=navigationBar
Type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️