If I could put -1 star I would. Trust pilot reviews are not verified so I imagine most of these to be fake. I moved into a new apartment and accidentally left my new keys inside. In a panic, I chose the first option on Google which was this company. I explained on the phone what had happened and was told it could be £40 - £80 if “more complicated.” It’s an old building. It was not complicated, which I learned late.

It was 2am. A huge man arrived within 30 min, so that is the only positive aspect. He let me in the main door of the building. We went up to my flat and he saw I was alone, panicked, stressed and just wanted it done. He then told me “oh this one is very complicated.” It was a Yale lock - not complicated. Drilled through my door. Put a new locking mechanism on that cost about £350 ( he did show me this and I said ok fine just do it) and then the grand total came to £1,044! Having no experience with this, and nervous to challenge this price as it was late and it was only me in the house, I paid it. Later the next day I did my market research and checked with reputable locksmiths and at the absolutely most high end price. Should have been no more than £400. And still shouldn’t have even been that price. I was taken advantage of while I was in a vulnerable situation. Who knows what would have happened had I challenged this price (that was only told to me
After the job had been completed)! And he ticked on the invoice that the price was explained before the job - it wasn’t. This is not a genuine company and even after all of that.. left loads of dust and particles on the floor after charging me over £1k. I am taking all steps possible to change this situation and make people aware. Absolute liars, manipulators, and did a crap job.