I had a problem with my Snooper 6900 pro and I only bought it on October so it was still under warrantee. I contacted snooper by email, giving a list of the symptoms and they diagnosed the issue there and then and there was a new part in the post the very next day. It seems to have done the trick and I am pleased it was handled so quickly and amicably. No jumping through hoops that you might expect from other companies