A very good experience, in short. Ease of use regarding the website, fantastic quality on the clothes and I think you get what you pay for with M&S. This is why they are a trusted and popular outlet. Please beware of copycat 'M&S' items on a well known online marketplace. I bought stuff that was the same prices as the genuine stuff, but all the clothes were fakes. Please use the M&S site directly so you know you're getting genuine items. As for genuine M&S gear? It's fabulous and I am more than happy to highly recommend. They post quickly as well and have a really good returns department. No issues with them at all, really good experience.