I only joined the club a few weeks ago…
I only joined the club a few weeks ago and was initially really enjoying my classes and seeing improvement in my strength and fitness. I was keen to try new things and made friends. Unfortunately an incident recently rather tarnished my experience and I feel that the issue was dealt with in an unnecessarily harsh way without any thought for the way a new member might respond to this treatment. Although it's quite a time before I need to renew my membership I will seriously consider if I'm going to rejoin especially if there are any other incidents in the coming months.
David Lloyd Clubs からの回答
Thank you for taking the time to share your experience. We’re really pleased to hear that you were enjoying your classes, making progress and feeling positive about being part of the Club. That’s exactly the experience we want for every new member. We’re sorry to hear that a recent incident has left you feeling disappointed, particularly if you felt it was handled in a way that seemed harsh or lacking understanding. Your feedback is important, and we would welcome the opportunity to understand more about what happened. If you would be willing, please contact the Club directly so the management team can review the situation fully and discuss your concerns with you!