subjectsky negligence
subject: SKY MEDIA - Negligence endangering vulnerable customers!
As an 80-year-old severely disabled person relying on a care call emergency system via broadband WiFi, I'm horrified by the abysmal service from Sky Media. For days, I've struggled to report WiFi faults, only to be met with delays and indifference.
The worst part? An engineer bypassed my WiFi, cutting off my emergency link! This isn't just an inconvenience; it's a life-threatening situation. Imagine having a heart attack with no way to call for help because SKY disconnected my lifeline.
Is this how Sky treats its vulnerable customers? Neglecting their safety for the sake of convenience? I demand accountability and immediate action to restore my service and ensure this never happens again.
#SkyMedia #CustomerServiceFail #ElderlyCare #EmergencySupport #Negligence #BroadbandFail #VulnerableCustomers #SafetyFirst #AccountabilityNeeded
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Sky からの回答
Hi there
Thank you for sharing a detailed description of your experience. I’m truly sorry to hear how distressing this experience has been for you. Given your reliance on a care line, any disruption to your broadband service is far more than an inconvenience. It also directly affects your safety and peace of mind. It’s completely understandable that you feel let down.
Your comments about the fault reporting delays and the engineer visit are extremely concerning. We take situations involving vulnerable customers very seriously, and it’s important that we review exactly what has happened so we can understand the full picture and ensure your service is restored and protected.
If you’re willing, please get in touch with a brief reference to this review. I’ll make sure your case is escalated to the appropriate team so they can urgently look into the fault, and the impact on your emergency equipment.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Nicole