Just bought what was supposed to be a…
Just bought what was supposed to be a UVC Sterilisation Lamp for my toilet. The device arrived and I tested it with a UV test kit. Surprise Surprise, the lamp only gives out purple coloured light... NO UV or UVC at all! I complained to Temu about it and their system initially, very kindly offered me the following resolution. I could keep the item and they would give me a partial refnd of... wait for it... 69p! yup sixty nine pence. lol
UPDATE: since filing this review, TEMU have contacted me saying they will refund the money for this order, but, they are doing so as a 'special exception'... so, basically, TEMU are selling fraudulent items that are not fit for purpose... and when you complain about it, they will refund your money but as a 'special exception'. Surely if the items they are selling are fraudulent and not fit for purpose, they should be refunding my money as 'parr for the course'.
I wont be buying anything from these fraudsters again!
Temu からの回答
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html . You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team