I have tried to raise a complaint about OVO a whopping 8 times now due to the fact after my year with them ended I had £35 left and suddenly about a week later when I still hadn't received my credit back I checked my account to see that not only had they not processed my refund, it had dropped to £19 and they have been charging me despite the fact I am now with a different energy company. I tried to explain this to a live chat agent who gaslighted me and refused to raise my complaint, ignored me for 40 minutes then closed the chat as I was apparently inactive after not responding for 2 minutes... the second agent did the exact same thing just closed the chat for inactivity when they are the ones not replying, so I contacted their complaint email who are saying that I am not messaging them from the correct email which is am outright lie, all correspondence I have to them has always been from the email that I emailed them from. They refuse to take accountability for their actions and do anything to avoid raising a complaint. Would not go newr them again even if they were the cheapers provider by a mile, awful company.