Hi there,

Thanks for the review, and apologies! Our intention is not to add to the stress of the cost of living crisis. So I understand your frustrations.

For some background, the market prices and trying to provide affordable energy are the main reasons we adjust pricing on the regular. We aim to absorb much of the cost of providing you energy as much as possible, but there does come a point unfortunately when we have to pass those costs on to you.

With export pricing, its entirely tied to the grid load, and the value of electricity that is sent back to the grid. When the grid is flooded with solar during the day, the market price plummets. Therefore this impacts the price we can offer our customers for export.

I hope this helps to alleviate any concerns, I will come back via the email associated with your account to answer any further questions you may have.

Kind Regards,

Cameron
Complaints Manager @ Octopus Energy