I ordered some Size 8 Boss Trainers Item No. BA086M9 delivery for 19/2/2026 with a £4.99 delivery charge. They did not come on 19/2 or at all. But on 20/2 I got a message saying they had received the returned item, saying they would refund the cost, no mention of the delivery charge. I had not returned the item, it had never been delivered. I had to go on to the chat and seek a refund of the delivery charge. They have had the use of that and the money paid for the item for however long it takes to refund. On the chat I was told they might have been damaged by the courier. I said if they could confirm they were in stock I still wanted to buy but the person on the chat never came back. I suspect they did not have the item in stock at the time of the order. I have updated this to a three star from a one star because there was a prompt refund.