Hi Fiona,

We’re sorry to hear about your experience and understand your concerns.

We would like to clarify that we are fully transparent about our policies, which are clearly stated on our website, including our shipping process and cancellation terms. As an international online store, some of our products are shipped from overseas to offer a wider selection at competitive prices.

We appreciate your feedback and remain committed to improving our service and communication.

Kind regards,
Cherish & Co Support Team