Thank you for providing further information. We can see that the personalised jigsaw was processed and dispatched as per the approved live preview at the time of ordering. However, we completely understand the disappointment of the gift arriving damaged, and we would be happy to arrange a replacement. Please note that we are be unable to amend the photo position in the free-of-charge replacement as this was approved for the original order. Please feel free to get back in touch with our customer support team to have this arranged.