Easy booking, pick up and drop off process. The front desk staff talk to you in a friendly mannor and not just as a paying customer. The only waiting was for the shuttle bus having to negociate the traffic and road works at Melbourne airport. The overall cost for a 10 day hire with full insurance meeted my budget very well. Have used Alpha Melbourne several times over the years and am yet to encounter an issue. Go Team Alphacarhire Melbourne and thanks, you make my holidays that much easier.