Alphacarhire レビュー 188

Being an off airport hire car you would think it takes a while to get on your way but that was not our experience. It was quick from the shuttle pick up through to driving off. Staff were friendly and the price was fantastic compared with airport on site companies.

These guys are always on point. Fast efficient and very helpful. This time I even forgot to complete my online booking, 100% my fault . Within minutes they had me in a car and on my way. Superbly handled

Cheap, quick and efficient from pick up and drop off. Highly recommended

I was left stranded by a different car company - I had a booking, but no shuttle and not answering phones. After an hour's wait I asked an Alpha shuttle driver if they had cars available. He made a call and in under a minute I was on board. Despite having no booking, Alpha provided me with the quickest and clearest car hire I've ever done. Friendly, efficient and sympathetic to my situation. The drop off was even easier!

Do not hire from Alpha Car Hire Melbourne (Tullamarine). They sent us an invoice for car damage without providing any evidence of such claims. We had to ask for photos. We then provided them with our own evidence, which they did not respond to. They just kept emailing us invoices for the damage claim. I would not trust this car hire company at all. They do not communicate with their clients and just want to take their money. We have contacted the ACCC regarding their service.

Extremely fast check in and check out process at Tullamarine. Friendly and helpful staff. Only issue was waiting a long time for the shuttle bus from airport as the signage wasn’t clear on shuttle bus.

Easy booking, pick up and drop off process. The front desk staff talk to you in a friendly mannor and not just as a paying customer. The only waiting was for the shuttle bus having to negociate the traffic and road works at Melbourne airport. The overall cost for a 10 day hire with full insurance meeted my budget very well. Have used Alpha Melbourne several times over the years and am yet to encounter an issue. Go Team Alphacarhire Melbourne and thanks, you make my holidays that much easier.

Nice and good service.
The car is in good condition.

The staff made sure that no extra cost was charged. I thought the side mirror cover was missing, but he showed me in the records that it was already missing when I picked up the car.
Overall, it was a very nice experience.

No hassle or long pick up or drop off process. No need for form filling or waiting for the car to be checked over on drop off - very smooth.

Customer service sells the place , prices are best around & well kept fleet of vehicles

Rental as well as booking process was quick, cheap, intuitive and hassle free. Truck was almost new and in excellent condition. Have rented moving trucks from Alpha Car Hire multiple times and each time have had the same 5 star rental experience. Will definitely use them again in future.

Pick up and drop off was smooth. Staff was helpful and courteous. Condition of the car was not that great, could hear gear shifting noise on low speeds as well as bearing or tire noise on the highway. Overall happy with the rental as we did not run into any problems and managed our trip safely.

Jasmine and the team in the day were fantastic
Very helpful and great communication

Very quick and easy process

Great customer service, pickup/drop off service was a breeze! Location to the airport was great

Amazing value for money. Great service - no issues. Highly recommend.

After hours drop off on weekend was important and short walk from airport.

Great customer service staff. I was able to book very last minute and collect the car a few hours later. Great value for money with an easy pick up and drop off experience. Highly recommend.

Would never recommend this company for a car hire it’s a scam not trustworthy what so ever I lost $890 cause they cancelled it without telling me

Someone hit the car I was driving. I had insurance with a third party. I missed out on my insurance because I had one month to do my claim. They wouldn't come back to me, wouldn't return the money nothing. Terrible communication.