I don't understand this. When I buy online, they say they will send me a code. They don't send the code. Then they say either I have blocked them or my provider has blocked them. Neither is the case. And clearly they don't know they've been blocked. They just don't check their end to see if the code has in fact been sent. I cannot fathom why. I can't say anyone has been impolite. They just haven't found anyone willing to get to the bottom of it. I suspect they are trying to force me to use their app, which I don't want to do, bcause it never works.