I got given a gift voucher from work in Dec 2024 to be used by Dec 2025, I had to go away with work for 8 months and didn’t get back until Oct 25. Four of us went to the restaurant early December and were told it’s fine to use the voucher, after we ordered and our food came out the said they couldn’t accept the voucher in December but if I emailed they could renew the voucher and I was told I could use it at a later date. The food was great, as always so was looking forward to going again.

I emailed the vouchers team as asked and didn’t get a response (still haven’t) and nobody seems to ever pick up the phone. I finally got through to their other establishment in Beaconsfield and they told me to email them directly as they understood my case.

I emailed as requested and got a response saying as I didn’t use it in the time frame there was no way they could help me out, I explained again how I was out of country from Jan-Oct and wasn’t allowed use it in Dec due their policy but was told still threes nothing to be done.

Really upsetting as it a restaurant my friends and I love to visit several times a year but fear we won’t be anymore.