I called into the Cheltenham Branch of TSB this morning to continue the work in registering a death of my brother and bringing identity documents for my father, as I am his attorney. Once again, I was seen my Leah who was very courteous, professional and efficient. The work was then checked by Mel who was equally as superb, sharing the same excellent personal qualities as Leah. Clearly this branch has consistent very high standards of service and both Leah and Mel are superb ambassadors for the company. It is so good to see great personal face to face service at a time when many routine banking services are online. This is particularly important when dealing with very sensitive family matters such as death and loss of mental capacity. A huge thanks must go to Leah and Mel; it is really appreciated.