TSB レビュー 27,632

More ‘planned maintenance’ it’s insane how often this happens. Usually in the middle of the night but tonight just as I need to pay bills they decided to do it earlier. Both online and app at the same time. I’ve stuck it out for years but I’ve absolutely had enough. First thing tomo morning I am switching banks. I can’t stand the drama of this nightmare bank any more.

I had too many failed attempts and I keep getting locked out and it is impossible to get back in as the AI doesnt recognise me, my date of birth and bank card no. I have banked with them for over 40 years... The helpline is challenging as the AI constantly does not recognise my date of birth. We have spoken to three members of the support team today one was very lazy and just said delete it start again. The others tried to help.
I called in my own support who watched me and there were occasions were we know we were right and the AI was wrong.
Arrrh!!! such a frustrating day.
We just when we thought we'd got it and I tried to pay someone. Shut down shut out arhhhh!
End of the day and I am worse off than when I started.
I know that they are trying to keep my money safe but I can't to use it. I'm not even a spendthrift.
Having spoken to family & friends thier banks have safety features that are more accessable for their members.
TSB you need to sort out your softwear accesd.

Do not trust this bank they will freeze your account for 2 months & then close your account if they decide to leaving you with no money in all that time to live & on top of that if they do close your account you will have to fight to get them to send you a cheque for your money back. All this because you have your tax return from hmrc paid into your account & after sending them full proof from hmrc it was not a fraud payment

I had a great experience with Bisma at TSB Bank. She was professional, approachable, and extremely helpful throughout the entire process. Bisma took the time to clearly explain everything, making sure I fully understood my options, and she handled my queries with patience and efficiency.

What stood out most was her friendly attitude and willingness to go the extra mile to assist. It made the whole experience smooth and stress-free.
Excellent customer service — a real credit to TSB Bank.

Every time I visit my banking branch, I not only get my query resolved but also enjoy the time being there. All staff is incredibly friendly and accommodating. Always go above and beyond to help and assist me. Big thank you to the branch Manager Stephen McCann! For being such a fantastic man last time I was there. He is one of the amazing people that work there, that I had the pleasure talking to. So this goes to ALL the wonderful staff! THANK YOU!

Went to visit Nadine at Hanover street Edinburgh recently who was very friendly and professional through out
Was giving great advise
Would highly recommend
Margaret

Edinburgh, Hanover Street, Nadine - Was a great help showing how important is face to face contact when handling financial matters. Helped me with home insurance, loan and savings. Excellent service.

TSB
ONLY BANK THAT YOU CAN'T GAIN ACCESS TO YOUR OWN ACCOUNT,
FOR ADDED SECURITY WE NEED 8 DIGIT PIN SENT TO HOME ADDRESS IS NEEDED TO ACCESS YOUR OWN ACCOUNT 😡 MONEY WILL NOW LEAVE MY ACCOUNT AND GO IN MY TRUSTED SANTANDER & BARCLAYS
WHAT A USELESS BANK THIS IS 🤷

Yet another feedback I'm having to leave fir TSB....constant problems with online banking! Along with one customer service agent who is very obstructive is more interested in informing me I cant use online banking unless I confirm what model if phone I'm using really! Having also confirm my phone number on several occasions! I'm unable to receive a code to reset online banking details...I'm so flattered to think that this bank employ such sad agents... to be deliberately obstructive for a simple request ....this is one unsustainable bank who obviously got to much time on hands maybe being less so they may get more customers..so let's look forward to a battle against. A sad institution..

Machines never working at motherwell tsb one long time now other one you do not care to fix them i now wish them fix do not care

I switched to this bank from another bank as customer service was no existent at previous bank however this one is worst nobody will help without an appointment and app is useless? So I go to the Motherwell branch as can’t cancel a direct debit on the app wouldn’t work so went into branch so waited 20 minutes to get help then asked someone to help change the pin on two savings cards as both pin came at the same time so didn’t know which one was for which account told to busy so have to leave and wait to my wean had finished school I’m disabled so needed help so if your disabled need help with the app don’t use this bank not interested in helping customers? Another thing with this bank I don’t understand they don’t send you notifications what’s coming in and out your account direct debit money paid in etc so someone could empty your account and you would know nothing about it till you logged in to notice money is missing ? Ever other bank I know has this feature telling you when money paid in out your account M&S Virgin money I have account with them and if I spend anything get told what’s went in and out TSB seem to be outdated and in the dark ages unlike other banks and never known a bank that won’t help you without an appointment a waste of time

Today, I had the pleasure of meeting with Nadine at the Hanover Street branch.
Her service was absolutely spot-on. She helped me more than I ever expected, and she did it all with a friendly, human touch.
Honestly, it was the first time I actually enjoyed spending time in a bank.
Huge thanks to Nadine. You’re a star!

Had a one hour consultation with Helen@Stowmarket.
Very friendly, helpful, efficient and professional.
Thank you Helen.

Helen at the stowmarket branch was fantastic, kind and patience with my elderly grandfather

I appreciate Nadine from hanover street branch, Edinburgh. She is just love , my loan application process was smooth and I love the way she make me feel comfortable throughout the process and quick response in every step.
I’m so happy I have visited this branch for my loan application.
I would recommend to everyone who are willing to go for any bank loan without any kind of unnecessary delays and waiting please do visit Hanover branch and meet nadine.
She is the best

I couldn’t do my banking without Louise help. only come into see her for help

Nadine gave me the best possible Financial advice I could have asked for.
She was most knowledgeable about the products involved.
Also at the start of Covid I had to immediately cease my Academic teaching as I was over the 74 threshold age and this meant a considerable reduction in Salary.
Post Covid I was unable to continue earning at any more than 30% of my capabilities ( First two Vaccinations badly affected my health)
Since then I have struggled financially.
Nadine was able to go through my Outgoings and way of life to optimise my current situation.
Now this could only have been achieved by a Face to Face meeting .

So a massive thanks to TSB Hanover St Edinburgh for allowing this to take place and to Nadine personally

A truly awful customer service unless you go in branch. I've lost count of all the mistakes they've made and I've only been a customer for three weeks. Abysmal. Don't sign up.

Today, i saw Raksha Sodha at the Luton Pod as i had a block on my account. RAKSHA showed professionalism and patience in calling the departmment and was very patient and helped me out putting my mind at ease. She was extremely helpful.

I recently switched to tsb- worst mistake !! have now spent over 3 hours and countless emails saying i have an account /my account is blocked / my account is open etc over two days

I will never use tsb again as I am cancelling my account in sheer frustration with tsb