Wren Kitchens USA のレビュー


5つ星のうち5の評価

We have had nothing but problems with…

We have had nothing but problems with our order. All of the problems the designer and the team that was supposed to oversee the plans. There were 3 HUGE mistakes and we needed to call the customer service dept. This experience with Ashley & Nikki made the situation more bearable. These ladies went above and beyond to help us rectify the mistakes. They were both patient and helpful and helped us replace parts and worked with us to make the design work better. The kitchen is still not done as we’ve had such huge setbacks but I just wanted to give a huge thank you and appreciation for the customer service support we have received.
Tried calling and emailing the designer and she has yet to return a call or respond to an email. It’s funny but during the process of designing and buying the kitchen she was so attentive and the minute she made a sale it was like we no longer existed.

Do NOT shop at the SELDEN, NY showroom.

2026年3月5日
自発的なレビュー

Wren Kitchens USA からの回答

Hi Sharmila,

We appreciate your feedback and are so glad that Ashley and Nikki were able to support you during this challenging time. We're sorry to hear about the issues with your order and the lack of communication from the designer. I've sent a request via Trustpilot for your order details so we can see what has happened and get back to you. Thank you for acknowledging our customer service team's efforts.

Warm Regards,
Daniela