I bought a Moon swatch. Shipping was delayed for about 10 days despite selecting next day. Was in touch with customer service. Ultimately wanted to return the watch. Verified I was still in the window. I took the watch out to look at it, put it back in the original package and send it back unworn. Swatch denied my return saying the watch had been scratched. I have no idea where they decided that or how. It was the most ridiculous experience. I filed a claim with the Better Business Bureau.