I purchased a trail camera which stopped working within a couple of weeks. It was letting in water and was actually beginning to rust inside. I contacted Decathlon and they sent me a label to return the camera. I emailed them three weeks after posting it and received a terse reply that it can take 15-20 working days to access the claim. Heard nothing for 6 weeks. When I emailed again I was told a refund was being issued. I can't help believing that if I had not contacted them the refund would never have been issued. Refund received with a cursory apology. Would not do business again with this company.